Putting Patient Care First when Delivering for SA’s Largest Hospital

Located in the heart of Adelaide’s CBD, the Royal Adelaide Hospital (RAH) is South Australia’s flagship hospital, providing a comprehensive range of complex clinical care to an estimated 85,000 inpatients and 400,000 outpatients each year.  

In early 2023, Sarah was selected by the hospital’s facilities manager Downer to deliver a million-dollar upgrade to the Emergency Department’s (ED) triage area and waiting room.  

Delivered in only 13 weeks, Sarah’s team understood the criticality of maintaining normal hospital operations and the importance of delivering the project within the proposed timeframes. 

After extensive consultation with staff and stakeholders, including the SA Ambulance Service, Sarah developed a two-stage delivery approach, to maintain continual access to the ED and uninterrupted service provision.  

The team ably managed the bespoke and demanding requirements of the live hospital environment, establishing strict infection control and safety protocols, and the project was completed without incident. 

Despite the compressed timeframe, Sarah returned the high-quality refurbished facilities to SA Health as scheduled in October 2023, largely due to detailed planning in the procurement phase. 

This critical project has improved flow into the department, established a rapid investigation and treatment zone, and enhanced visibility across the waiting room allowing clinicians to spot signs of deteriorating conditions or patient distress.  

As a Service Delivery Partner for Downer, Sarah Constructions always perform their work to the highest quality.  During their time here, Sarah Constructions managed to complete this modification within the scheduled programme. 

I’ve always put a premium on their workmanship among my Service Delivery Partner’s and Sarah Constructions never failed to deliver.  For example, during this fit-out there were many variation requests to the modification and it was delivered within the same original scheduled programme.

Sarah Constructions was a delight to work with and I wouldn’t hesitate to hire them again.

Luigi Caporlingua, Modifications & Minor Works Project Manager - Royal Adelaide Hospital | Downer Group

Design Challenges and Creative Solutions

Client Outcomes

Sarah Value-Add